kudeta Casino & Sportsbook FAQ

When you sign up for kudeta, we ask for your email address, a username, a password, your mobile phone number, and agreement to our Terms and Conditions. Registration takes a few minutes and requires no deposit or payment at that stage.

Before your first withdrawal, we require identity verification. This involves uploading a government-issued ID (passport, national ID card, or driver's licence) and proof of address (utility bill or bank statement). Verification typically completes within a few hours. Once verified, you can deposit and withdraw without additional checks per session.

No. Our terms forbid multiple accounts per user. Each person is permitted one active account on kudeta. If you have forgotten your password, use our password reset feature rather than creating a second account. If you have questions about your account status, contact our support team. We monitor for duplicate accounts and may close additional accounts or suspend access if we detect a breach of this rule.

Yes. We support deposits and withdrawals via all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You also have the option to use mobile wallets — online payment, e-wallet, mobile banking, local payment, online payment — and e-wallet, which works across all banks and wallets.

When you deposit, select your preferred method from our payment gateway. Bank transfers and wallet deposits are typically confirmed within minutes. Withdrawals are processed back to your original payment method according to your bank's or wallet's standard processing window, usually within one business day. We do not charge withdrawal fees; any cost is determined by your payment provider.

If your deposit fails, your bank or wallet will typically show the transaction as declined or pending. Check your account history on kudeta — if the deposit does not appear within a few minutes, it has likely not been processed. Your original payment method will not be charged.

For withdrawals, if your request is not processed within the standard window (usually one business day), contact our support team with your transaction ID and account details. We will investigate and trace the transaction with your bank or wallet provider. During holidays such as Idul Fitri or Idul Adha, processing may take longer due to bank closures.

Our cashback offer returns a small percentage of your net losses each week. Eligibility and percentage vary by account status and activity level. Cashback is credited automatically to your account on a set day each week, typically a few days after the tracking period closes.

Cashback is subject to our standard terms and conditions. Once credited to your account, it is treated as regular balance and subject to the same rules as deposits. Check your account statements to see when cashback has been applied. For specific details about your account's cashback rate or eligibility, contact our support team.

We offer four main categories: football and sports markets, live-dealer tables, slot games, and esports. Our football coverage includes Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Live-dealer options include blackjack, European roulette, baccarat, Dragon Tiger, and other table games with professional dealers.

Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, among others. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has published rules, available in your account or via our support team.

All games are recorded and auditable. If you dispute a settlement, contact support with your timestamp and game reference, and we will review the server records.

We protect your data using encryption and secure servers. Your password is hashed and never stored in plain text. Payment information is encrypted during transmission and storage. We do not store full payment card details on our systems.

All transactions and game history are recorded in secure, auditable logs. We do not sell your data to third parties and do not use it for marketing purposes beyond service-related notifications. Third-party payment processors handle your deposits and withdrawals according to industry security standards.

For full details on data collection and retention, see our Privacy PolicyIf you suspect unauthorized access to your account, change your password immediately and contact our support team.

Our English-language support team is available during business hours. Chat response times vary depending on queue length; typically you can expect a reply within a few minutes during peak hours.

For urgent account or payment issues outside business hours, leave a message via our contact form and we will respond as soon as possible. During public holidays such as Idul Fitri, Idul Adha, or Imlek, support availability may be reduced. For non-urgent questions, this FAQ and our Legal Notice page cover most common topics.